Terms & Conditions

Last updated: July 2026

Welcome to YRU Organic. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please refrain from using our website.

About Us

YRU Organic is an online store offering natural personal care products, including castile liquid soaps, essential oil perfumes, and related products.

Throughout these Terms & Conditions, “YRU Organic”, “we”, “our”, and “us” refer to YRU Organic, while “you” and “your” refer to the customer or website visitor.

Use of Website

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation of the website or the experience of other users.

You must not:

Use this website for any unlawful or fraudulent activity.
Attempt to gain unauthorised access to our website, servers or systems.
Introduce viruses, malicious software or harmful code.
Copy, reproduce or exploit any part of this website without our written permission.
Use our content for commercial purposes without prior consent.

We reserve the right to suspend or restrict access to our website if these Terms & Conditions are breached.

Product Information

We make every reasonable effort to ensure that product descriptions, images, ingredients, pricing and other information displayed on our website are accurate.

However:

Product images are for illustration purposes only.
Colours and appearance may vary depending on your screen settings.
Products made with naturally derived ingredients may vary slightly in colour, scent, viscosity or appearance between batches.
Such natural variations do not affect product quality and are not considered defects.

Our products are intended for external use only. Customers are responsible for reviewing product ingredients before purchase and should discontinue use if irritation occurs.

Pricing

All prices displayed on our website are in Malaysian Ringgit (MYR) unless otherwise stated.

Prices are subject to change without prior notice.

While we strive for accuracy, pricing errors may occasionally occur. If we discover an incorrect price after an order has been placed, we reserve the right to cancel the order and issue a full refund where applicable.

Promotions, discount codes and special offers are subject to their individual terms and may be modified or withdrawn at any time.

Orders

Submitting an order does not guarantee acceptance.

Once an order is placed, you will receive an order confirmation email acknowledging that your order has been received. This confirmation does not constitute acceptance of your order.

YRU Organic reserves the right to refuse, cancel or limit any order at our sole discretion, including but not limited to the following circumstances:

Products are unavailable.
Pricing or product information is incorrect.
Payment cannot be authorised.
Fraudulent or suspicious activity is suspected.
We are unable to fulfil the order for operational reasons.

If payment has already been received for a cancelled order, an appropriate refund will be issued to the original payment method.

Customers are responsible for ensuring that all information provided during checkout, including billing, shipping and contact details, is accurate and complete.

Payments

Payments are processed securely through trusted third-party payment providers, including Stripe.

YRU Organic does not store your complete credit or debit card information.

By submitting payment, you confirm that you are authorised to use the selected payment method.

Orders will only be processed after payment has been successfully received.

Shipping & Delivery

We aim to dispatch orders as promptly as possible. Estimated delivery times are provided for reference only and are not guaranteed.

Delivery times may be affected by factors beyond our control, including courier delays, weather conditions, public holidays, customs processes or other unforeseen circumstances.

Customers are responsible for providing an accurate shipping address during checkout.

YRU Organic is not responsible for:

Delays caused by third-party courier services.
Failed deliveries resulting from incorrect or incomplete shipping information.
Unclaimed or refused parcels.
Delays caused by circumstances beyond our reasonable control.

Customers should inspect their order immediately upon delivery and notify us promptly if there are any issues with the shipment.

Return & Refund

Our Return & Refund Policy forms part of these Terms & Conditions. Please refer to our Return & Refund Policy for complete information regarding returns, replacements, cancellations and refunds.

Intellectual Property

All content on this website, including but not limited to text, product descriptions, images, graphics, logos, branding, designs and other materials, is the property of YRU Organic unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish or use any content from this website for commercial purposes without our prior written permission.

Third-Party Links

Our website may contain links to third-party websites for your convenience.

These websites operate independently from YRU Organic, and we do not control or endorse their content, products, services or privacy practices.

Accessing third-party websites is at your own risk.

Disclaimer

We make reasonable efforts to ensure that the information on our website is accurate and up to date. However, we do not warrant that the website will always be free from errors, interruptions or technical issues.

Our products are made with naturally derived ingredients and are intended for external use only. Individual results may vary depending on skin type, usage and other personal factors.

Product information provided on this website is intended for general informational purposes only and should not be considered medical advice. If you have any medical concerns, allergies or existing skin conditions, please consult a qualified healthcare professional before using our products.

Limitation of Liability

To the fullest extent permitted by applicable law, YRU Organic’s liability arising from any order or use of our products shall be limited to the purchase price of the affected product.

YRU Organic shall not be liable for any indirect, incidental or consequential loss or damage arising from the use of our website or products.

Nothing in these Terms & Conditions excludes or limits any rights that cannot be excluded under applicable Malaysian law.

Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use and protect your personal information.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products or legal requirements.

The latest version will always be available on this page, and your continued use of our website constitutes acceptance of any updated Terms & Conditions.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Any disputes arising from the use of this website or the purchase of our products shall be subject to the jurisdiction of the Malaysian courts.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

YRU Organic

Email: yru.organic@gmail.com

Phone: +60 11-3521 2113

Website: yruorganic.com